Home Depot HOME DEPOT DESIGN CENTER - RETURN TO VENDOR ASSOCIATE - SAN DIEGO, CA in San Diego, California
Return to Vendor (RTV) Associates are responsible for handling returned merchandise in a timely and appropriate manner. Based on the vendor buying agreement (VBA) of the product returned, RTV Associates communicate with suitable store contacts (both internal and external) to expedite movement of product. To accomplish this objective, RTV Associates build and maintain strong working relationships with Vendors and Store Associates to satisfy their specific policies. RTV Associates also problem solve to identify why products are being returned and communicate opportunities to management. RTV Associates must be familiar with receiving processes. Additionally, all RTV Associates are required to be certified on all powered lift equipment (i.e., electric pallet jack, slip sheet machine, reach truck, order puller, forklift) to unload trucks and move freight from receiving to designated staging areas.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
FOLLOWING PROCEDURES AND GUIDELINES
Separating merchandise brought to the RTV area into defective and non-defective categories
Returning non-defective merchandise to the departments
Ensuring that all defective merchandise is catalogued into the system
Running an RTV Tub Listing and determining which vendors will be worked
Following each vendor s specific RTV policy, preparing merchandise and generating RTV paperwork
Making special shipping arrangements
Communicating with Special Services about any issues with importing/completing special order merchandise
Coordinating reimbursement for labor costs on defective installed merchandise with the Vendor
Obtaining Receiving Supervisor s approval of all RTV paperwork
Assisting Vendor Representatives to inspect and authorize RTVs
Following End of Month (EOM) cut off procedures
Ensuring RTV markdowns are submitted on a daily basis
Maintaining out-for-repair merchandise
Assisting with answering receiving phone calls
Scheduling delivery trucks effectively and entering pre-post information into system
Making carton counts and key-rec deliveries
Completing key. rec process and entering detail information into receiving system
Following procedures for destroying merchandise
Keeping all catalogued merchandise secured in the cage
Educating Customers on the proper use of merchandise that has been returned repeatedly
Communicating with departments about merchandise that is returned repeatedly
Communicating with other Associates about vendor policies and procedures
NATURE AND SCOPE
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items. Requires the ability to
move around the store and maneuver merchandise when necessary
Responding to public address system announcements. Requires listening for customer service calls,
personal pages and general information announcements
Walking and Standing. Requires moving around the store to assist Customers
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Knowledge, Skills, Abilities and Competencies:Requires ability to use computer systems/PCs, and familiarization with systems, reports, procedures, etc.
Flexibility, problem solving, and organization skills. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.