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Home Depot HDDC STORE MANAGER - SAN DIEGO, CA in San Diego, California

Position Purpose

The Home Depot Design Center (HDDC) Store Manager is accountable for leading profitable operations of the Design Center. This role oversees all operations for the HDDC. The Store Manager is responsible for achieving profitability by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial reports to identify operational opportunities, monitoring market trends and competition, and executing effective game plans to consistently improve in all of these areas. The position will act as a liaison between regional and district leadership teams and the HDDC by effectively communicating the company's retail strategy and ensuring its execution through strategic planning and timely follow-up. This role must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. The role will also be responsible for their direct reports and indirect reports regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions. A successful HDDC Store Manager will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Major Tasks and Key Responsibilities

40% Drive Sales, Service, and Profit

-Assesses sales, service and profitability opportunities, and creates effective game plans to accomplish necessary improvements

-Exercise judgment and discretion alone, and in conjunction with the Assistant Store Managers and Supervisors, in the day-to-day operations

-Analyze and interpret sales, financial reporting to assess opportunities, and provide guidance to leadership to consistently improve in opportunities

-Reviews and analyzes safety performance; identifying trends and implementing appropriate game plans for improvement

-Observes customer service levels, and provides coaching and mentoring to Assistant Store Managers on addressing customer service and sales opportunities and resolve escalated customer care issues

-Teaches, coaches, and trains associates on sales and merchandising standards, customer service standards, and operational excellence to improve profitability

-Ensures execution of the company's strategy and direction through playbooks and priority communications

-"Walks" the competition and monitors market-level trends

40% People

-Facilitates weekly staff meetings with Assistant Store Managers and Supervisors to establish and implement design center goals and objectives

-Empowers and inspires all associates to make an emotional connection with customers

-Engages with associates, conducts regular town halls, and resolves people issues such as morale and training needs, etc.; Responds promptly to escalated associate relations issues by partnering with HR and AR

-Develops leaders and builds a deep talent bench for leaders by driving the succession planning and selection

-Drives the development of Assistant Store Managers by conducting annual and mid-year reviews, reviewing individual development plans and providing performance feedback

-Ensures adherence to major and minor work rule policies referenced in the Standards of Performance and all company SOPs

20% Operational Excellence

-Identifies areas of opportunity and creates a game plan for improving operational excellence in key areas

-Creates a safe working environment and a culture of operational excellence

-Leverages sales and profit opportunities through P&L management

Nature and Scope

Reports to General Manager HDDC

This position has 3-5 direct reports

Travel between locations required

Physical Job Requirements

Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomforts from factors such as dust, fumes or odors, extreme temperatures, loud noise, strong drafts or bright lights.

Minimum Requirements

Must be 18 years or older

Must be legally permitted to work in the United States

Must be able to pass all state and local safety certifications

8 years of relevant work experience

Knowledge, skills and abilities typically acquired through completion of a high school diploma and/or GED

Ability to work a flexible, minimum 55-hour weekly schedule

Preferred Qualifications

Bachelor's degree program or equivalent degree in a field of study related to the job program or equivalent degree in a field of study related to the job

10+ years prior merchandising and/or operational experience

6+ years leadership experience, preferably big box retail or specialty/design

Ability to work in a fast paced environment

Strong verbal and written communication skills

Skilled in Microsoft Office Suite

Competencies

Collaborates

Communicates Effectively

Customer Focus

Decision Quality

Develops Talent

Drives Engagement

Drives Results

Drives Vision and Purpose

Ensures Accountability

Manages Conflict

Plans and Aligns

Self Development

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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