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Home Depot DESIGN CENTER OPERATIONS LEADER - THE HOME DEPOT DESIGN CENTER- SAN DIEGO,CA in San Diego, California

Position Purpose

The Design Center Operations Leader serves as the primary leader for all operational areas of the Design Center. The Operations Leader will manage a team of Supervisors and Managers at The Home Depot Design Center (HDDC). This person is responsible for the general leadership of the associates, upholding operating standards, and maintaining the systems, tools, and processes that support the operational areas of the Design Center, included Post-Sale customer support, Reception, Receiving, Inventory Management, and Back End standards. This person must balance the responsibilities of formulating operational strategies and objectives, completing tasks, and making sure that direct reports are educated and execute on the processes, behaviors, and expectations for meeting customer needs. The Operations Leader will set the strategy for planning, budgeting, and documenting all aspects of store operations and will monitor operations metrics and meet with the other HDDC Leaders to suggest changes to ensure the business runs efficiently and successfully. They will also be responsible for their directs and indirect regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions.

Major Tasks, Responsibilities and Key Accountabilities

50%- People

  • Manages a team of managers and supervisors of Store Operations through hands-on leadership

  • Reviews and provides constructive feedback on processes, making recommendations to better serve the business and customer

  • Responsible for recruitment, selection, performance appraisal, and professional development of managers and supervisors, as well as the associates they manage

  • Teaches, coaches/mentors, and trains associates

  • Encourages managers to continuously develop the personal and professional skills of their teams

  • Inspires his or her team to have a high level of engagement and performance

  • Serves in a mentoring capacity for supervisors and managers, and holds accountable to ensure everyone on their team (direct and indirect) is developed appropriately

30%- Strategy and Planning

  • Proactively identifies and resolves strategic issues that may impair the team's ability to meet customer/business needs

  • Provides high-level insight regarding the team’s projects (e.g. scope and timeline)

  • Communicates the Store Operations team’s metrics and results

  • Oversees high-level ongoing quality control and participate in quality issue resolution

20%- Operations Administration

  • Identifies overall training needs and solutions

  • Assists with reviewing and selecting vendors to deliver innovative customer service features

  • Helps set the team's success criteria, key drivers and metrics

  • Works closely with the HDDC Leadership to ensure the overall successful administration and functioning of the operation

Nature and Scope

This position reports to the Director, HDDC.

This position has 3-5 direct reports.

Environmental Job Requirements

  1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience - 8

Certificates/Licenses -

Physical Job Requirements - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications –

  • Ability to work a flexible, minimum 55 hour weekly schedule

Preferred Qualifications

5+ years managing a team

10+ years of relevant work experience

Ability to work in a fast-paced environment

Ability to stay within a budget, analyzing and drawing conclusions, decisiveness, dispute/conflict resolution, process compliance

Strong verbal and written communication skills

Strong skills in in common business software applications, such as Microsoft Word, Outlook, and Excel

Knowledge, Skills, Abilities and Competencies

  • Develops Talent

  • Decision Quality

  • Plans & Aligns

  • Ensures Accountability

  • Manages Conflict

  • Drives Engagement

  • Collaborates

  • Customer Focus

  • Drives Results

  • Communicates Effectively

  • Drives Vision & Purpose

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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