Home Depot IB TECH SERVICE REP - POMPANO BEACH, FL in Pompano Beach, Florida
Diagnose various types of floor care equipment in the shop and over the road. Determine parts and labor required to complete repairs of that equipment. Interact and explain diagnoses directly to customers. Complete paperwork and documentation of repairs and report back to the Service Manager. Contact manufacturers regarding warranty or technical issues. Help to maintain a clean and orderly shop/work area as well as work vehicle. If issued a company vehicle it is employees responsibility keep vehicle in clean and presentable condition. It is the employees' responsibility to schedule the routine maintenance of the work vehicle and ensure all vehicle documentation is current. Must be able to lift items that can weigh in excess of 100 lbs. Must be able to work around some hazardous materials. Perform demonstrations of new pieces of equipment. Work with the sales team to schedule demonstrations of equipment.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
75%- Diagnose and repair floor care equipment.
10%- File paperwork
5%- Customer accommodation
5%- Clean shop/vehicle
5%- Future training/Workplace meetings Nature and Scope Reports to Service Manager.
NATURE AND SCOPE
Has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS Environment:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
50-75%. No overnight travel.
MINIMUM QUALIFICATIONS Must be 21 years of age or older. Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Minimal or no educational requirement for this job.
Years of Relevant Work Experience:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Extensive mechanical ability Basic electrical knowledge Basic knowledge of floor care equipment and operation Ability to make rational decisions in extreme environments Positive attitude
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supercedes any previous or undated descriptions for this role. Management has the right to add or change the duties of the position at any time.
Knowledge, Skills, Abilities and Competencies:
Valid, active Driver's License Clean Motor Vehicle Record Difference between standard/metric Difference between a/c and d/c currents Ability to make voltage and amp draw readings Computer efficiency Ability to read and diagnose machine schematics mechanical repair background.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.