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Job Information

Home Depot TERRITORY OPERATIONS MANAGER - PAC CENTRAL REGION in Orange, California

Position purpose:

The Territory Operations Manager ( TOM ) schedules, manages and delivers operational training in pre-defined areas for salaried and hourly retail associates. The goal of the Territory Operations Managers is to increase operational performance in underperforming stores. The TOM will accomplish this by teaching and training in the aisles with associates or in a training room environment using a variety of tools provided to them including web based training, training on a mobile device, as well as webinars. The stores in which a TOM visit is required will be managed centrally at the Store Support Center. Each visit to outlier stores will occur over a 3-4 day period in which the TOM will facilitate detailed training designed to increase store performance. The Territory Operations Manager may be required to visit other stores in the region to engage with associates and identify best practices. Additionally, the TOM will occasionally be required to drive sales in stores by providing excellent customer service. TOMs will be assigned to a regional geography and will not be assigned to a particular store on a regularly basis.

Key Accountabilities, Responsibilities and Tasks

Operational Excellence

Delivery of training and development curriculum for store associates in key operational areas such as Front End, Back End (Receiving and Freight), Tool Rental and Repair, Interconnected Retail including Selling Systems, In-Stock, Customer Service, Safety and Asset Protection

Ability to evaluate operational processes and quickly identify positive and negative trends

Remain current and well versed on operational processes and updates

Ability to quickly adapt to change and implement new practices

Anticipates impact of change; plans how to communicate change effectively and build support

Train and Develop

Effectively communicate and partner with Store Managers and District Managers on operational areas of improvement needed and next steps

Plan, implement and conduct in-store training sessions including partnering with Store Manager prior to visit, outlining key areas to be trained and following up on next steps/actions taken

Monitors course material for effectiveness, reviews feedback and provides recommendations to Store Support Center to improve

Build Relationships

Establish and build relationships with a wide range of associates locally, regionally, and nationally; maintain regular communication with associates via direct contact, email, conference calls or webinars

Ability to speak and present to groups of associates speak interpersonally with individuals, report to management and interact with the Store Support Center

Physical Job Requirements

Bending, stooping, reaching, twisting, lifting, pushing, and moving merchandise to assist customers

Moving around the store to assist customers and interactive with store associates

Operating a computer

Driving vehicles to stores and various locations with a provided geography on a regular basis

Air Travel may be required

Working Conditions

Associates may encounter an uneven walking surface due to temporary cracks in the floor

Associates may have exposure to dust, gas fumes emitted by power equipment, and noise

Associates may be exposed to external weather conditions, drafts and interio

Skills:

Minimum Requirements

Must be 18 years or older

Must be legally permitted to work in the United States

At least 1 year supervisory experience, preferably retail

Knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED

Ability to work a flexible, minimum 55 hour weekly schedule

Preferred Qualifications

At least 3 years of relevant work experience, preferably big box retail

Reporting Manager- Regional Director Operations

Number of Direct Reports- O

Knowledge, Skills, Abilities, and Competencies.

Functional/Technical Skills

Problem Solving

Planning

Conflict Management

Action Oriented

Drive for Results

Presentation Skills

Approachability

Motivating Others

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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