Home Depot MULTI ASSET PROTECTION MANAGER - SOUTHERN NEW HAMPSHIRE in Manchester, New Hampshire
The Multi - Store Asset Protection Manager is responsible for teaching, coaching and training associates to ensure the effective execution of the core AP initiatives. They are responsible for executing core programs and strategies relating to theft and fraud mitigation, operation excellence, safety and environmental compliance in the assigned The Home Depot store without adding complexity or tasking to the stores' operation. They must be able to multi-task across and gain the partnership of the Store Manager, Leadership Team and other store associates to achieve goals. The APM must remain focused on store and district specific business objectives as outlined by the AP leadership team supporting key AP initiatives.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
75%-Review and analyze shrink performance, manages shrink reduction strategy: identify associate behaviors and/or operational issues through exception based reporting (CCTV, MPS) that may cause shrink; identify trends; make recommendations for improvement. Manages execution of 3rd party guard resources.
Identify and successfully investigate matters of internal dishonesty and Organized Retail Crime (ORC) investigations throughout the store and district. Conduct internal theft investigations and interviews in partnership with HR and CIT. Assist with WC/GL incident investigations.
Prepare detailed and accurate reports in a timely manner. Monitor criminal cases, appear in court and testify as warranted.
25%-Assist with the development and retention of hourly AP and Ops associate, in addition to all store associates. teach, train and coach associate to effectively handle opportunities; monitor corrective action. Successfully complete stretch assignments, as designed by the leadership team to assist in personal development.
NATURE AND SCOPE
Position reports to Regional Director, Operations.
May be accountable for the direct supervision of the work activities of others. In addition to personnel issues - including selection, termination, performance appraisal and professional development of subordinates.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Be able to work a flexible retail schedule, position includes supporting multi store locations.
Bachelors degree or equivalent degree in a field of study related to the job.
4+ years in the retail industry or Home Depot equivalent.
Relevant work experience in any of the following fields: Store Operations, Asset Protection, Loss Prevention, Law Enforcement and Military.
Supervisory experience, 2+ years of management experience.
Completed Loss Prevention Qualified (LPQ) course through the Loss Prevention Foundation.
Knowledge, Skills, Abilities and Competencies:Knowledge of retail Asset Protection, Operations, and Safety processes, programs and procedures.
Ability to work cross functionally and build relationships to identify solutions to mitigate shrink, theft, fraud and create safe work environments.
Ability to successfully manage and lead direct reports.
Highly developed interpersonal skills for dealing with sensitive and controversial issues.
Ability to teach, coach, train associates to drive change and execute process improvements across the store, district and region.
Technology competence (Basic P.C. skills) Desktop Office Suite, Power Point, Word, Excel, presentation skills and proficient in CCTV systems.
Excellent communication skills, both written and oral.
Strong interviewing, analytical and financial analysis skills.
Change Management and Project Management. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.