Home Depot BRANCH INSTALLATION MANAGER - DETROIT in Livonia, Michigan
The Branch Installation Manager (BIM) is primarily responsible for the efficient movement of Home Depot Interiors (HDI) projects through the installation process. The BIM oversees and manages the installation process from beginning to completion of the in-home-sale to the satisfaction of the customer. The BIM manages the branch field and warehouse installation teams, and is responsible for job start badge compliance, job audits, jobsite inspections, onboarding and terminating service providers, driving store connectivity and customer service. The BIM is responsible for meeting and exceeding performance standards and financial metrics as it relates to the efficient completion of jobs, timely installation of jobs in the pipeline, voice of the customer surveys, as well as P&L responsibility including gross margin, install labor rates, and installed revenue. Additionally, the IM is responsible for the recruitment, onboarding, maintenance and quality of service providers, with sufficient capacity that exceeds net sales growth and quality of installations.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
35% - Responsible for owning the customer experience, setting the standard for service excellence, and resolving escalated customer issues. Responsible for overall recruitment, onboarding, maintenance and quality of the service providers with sufficient capacity to exceed net sales growth with quality installations.
25% - Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed revenue, timely measure and installation, concessions, open services, and voice of the customer.
20% - Manage the efficient movement of all jobs sold through the installation process in partnership with the Sales and Administration teams.
20% - Leads installation and warehouse teams. Responsible for hiring, training, coaching/mentoring and performance management of
associates. Ensures site and warehouse safety standards and compliance.
NATURE AND SCOPE
This position reports to Regional General Manager.
This position has 2+ reports.
ENVIRONMENTAL JOB REQUIREMENTS
Typically in a comfortable environment but with regular exposure
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 5 years
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Preferred Qualifications: Home improvement or remodeling experience.
Knowledge, Skills, Abilities and Competencies:
Leverages partnerships/Strong customer service skills
Excellent communication skills
Drives change influences others/Provides inspiration
Solid leadership and Interpersonal skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.