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Home Depot The Home Depot PRO - Credit Manager in Jacksonville, Florida

This position is responsible for managing and implementing various Credit and Collections Projects and/or functional staff. The Manager will lead any or all of the following teams: Credit, Collections, Special Billing and Cash Applications.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 50% - Performs managerial tasks including but not limited to coaching, mentoring, time management, reports, and analytics, workload distribution, new candidate interviewing, performance evaluations ensuring that deadlines meet or exceed expectation

  • 20% - Serves as the subject manager expert on company/department projects and any other tasks assigned by leadership

  • 15% - Reviews processes for improvement, provides suggestions and feedback to senior leadership as needed

  • 15% - Interacts directly with internal customers, external customers, external vendors, internal peers as necessary to plan and resolve complex matters

NATURE AND SCOPE

This position reports to the Director, Credit and Collections.

This position has 1-10 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

ENVIRONMENT:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

TRAVEL:

Typically requires overnight travel 5% to 20% of the time.

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

ADDITIONAL MINIMUM QUALIFICATIONS:

  • Previous experience in credit, collections, cash application, analytics and/or customer service

  • Proficiency in Microsoft Outlook and Excel along with web based applications

EDUCATION REQUIRED:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE: 5 years

PHYSICAL REQUIREMENTS:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS:

  • Proficiency with systems: Unisys, RS6000 (ERP, GetPaid or related collections software, BillTrust, FIS/Sungard products, SAP

  • Excellent written and verbal communication skills and demonstrated ability to produce informative reporting and analysis

  • Previous leadership in a professional environment

  • Intermediate Excel knowledge including Pivot Tables and vlookups

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

  • Proven understanding of accounting concepts such as debits/credits, account reconciliation, collections efforts, credit line establishment, cash application, etc

  • Ability to work independently

  • Ability to lead and motivate others

  • Time Management Skills

  • Quickly Identify and solve problems

  • Ability to enforce accountability standards

  • Ability to diffuse escalated customer conversations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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