Home Depot HOME DEPOT PRO FLEET SUPERVISOR, FORT WORTH, TX in Fort Worth, Texas
The Fleet Supervisor is responsible for supporting delivery operations from the distribution center, completed by private fleet and 3rd party carriers. Duties will include but not limited to private fleet operations and maintenance, driver supervision, routing system management, all DOT and other applicable federal/state law compliance, measurement and reporting of delivery key performance indicators for the distribution center.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40% - Execute delivery functions through support of local delivery drivers. Includes managing daily operations (daily start-up meetings, driver check-in process, ride-alongs), supporting daily planning activities (reviewing volume forecasts, building daily delivery routes).
20% - Management of operations metrics and key performance indicators. Review of customer escalations (internal & external) and trend analysis to identify process improvement opportunities. Cross-functional partnership to implement process changes that are sustainable. Follow-up to ensure appropriate resolutions of customer escalations.
20% - Managing delivery trucks & assets (truck inventory, truck maintenance, cleanliness) and Home Depot driver productivity, providing coaching & feedback to Home Depot drivers.
20% - Ensuring delivery operations are compliant with federal, state and company requirements (driver qualification files, pre/post inspections, vehicle safety, internal SOPs) & providing coaching and feedback on compliance requirements.
NATURE AND SCOPE
This position reports to the Fleet Manager.
This position has 5 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
- Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Experience in Transportation/Logistics Management Experience in Delivery Operations Knowledge of DOT regulations for commercial vehicles Knowledge of Routing System software
Knowledge, Skills, Abilities and Competencies:
Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus - Building strong customer relationships and delivering customer-centric solutions
Decision Quality - Making good and timely decisions that keep the organization moving forward
Directs Work - Providing direction, delegating, and removing obstacles to get work done
Ensures Accountability - Holding self and others accountable to meet commitments
Manages Conflict - Handling conflict situations effectively with minimal noise
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done with a focus on continuous improvement
Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.