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Home Depot Senior Manager, Online User Experience in Austin, Texas

POSITION PURPOSE

At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service.

We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it's like to be a part of our HomeDepot.com team.

Who knows? Your next big idea may just change the future of retail! Your apron is waiting.

If you leverage Design Thinking methodology and can easily articulate the strategy behind your design decisions to your team, prototype ways of solving problems and design data-driven experiences that can scale in a collaborative environment - then come meet with us! Reporting to the Director of Online UX, The Senior Manager, Online User Experience (Bottom of the Funnel/Inventory and Delivery) is a seasoned and passionate leader that will help drive a best-in-class digital experience that delivers differentiated experiences tailored to customers' persona, shopping context, and location.

The Sr. Manager, Online User Experience is responsible for developing and executing organizational strategy to optimize the online customer experience and maximize the revenue potiential of Homedepot.com. Leads research and design efforts to determine how customers interact with and relate to The Home Depot's ecommerce platform. The Sr. Manager plays a key role in the development of online strategy, including defining and prioritizing new site features/ functionality; maximizing site usability; increasing conversion rate; and identifying and enhancing revenue. In addition, the Sr. Manager leads development of experience deliverables and ensures user-centered design techniques are incorporated into the project lifecycle. Manages interdisciplinary UX team and UX contractors.

To help execute this strategy, you and your team will partner with product management, data science and engineering to bring experiences to life and together you will define, design, and build experiences that surprise and delight our users. The candidate is also responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users, product managers and engineering teams.

Major Tasks, Responsibilities and Key Accountabilities

40% - Delivery & Execution:

  • Provides end-end leadership on design of products while keeping in mind dependencies and integration with other products across the customer journey

  • Enforces established standards and online best practices in partnership with peers and Community leaders. Optimizes the usability and revenue potential of homedepot.com by identifying opportunities and developing solutions.

  • Review designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities and needs

  • Partners in the analysis of user experience data and provides recommendations to address business needs

  • Coaches and pairs with product team members (UX, Engineering, Data Science, and Product Management) across product teams to design solutions and share best practices

  • Guides the creation of designs such that information is easy to find, consume and understand

30% - Strategy & Planning:

  • Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design products that provide Home Depot customers an unparalleled shopping experience

  • Aligns user experience efforts across products and projects as Chapter Lead

  • Communicates and partners with key user and operational groups to understand business needs

  • Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders

  • Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

30% - People:

  • Provides leadership, mentoring, and coaching to UX-ers and attracts, retains, and develops top talent

  • Conducts annual and mid-year reviews, reviewing individual development plans and providing in the moment and direct performance feedback

  • Fosters collaboration with team members (Engineering, Product Management, Data Science etc.) to drive value and identify and resolve impediments

  • Acts as a proponent and evangelist of UX practices

  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

  • Guides more junior team members in strategy, alignment, analysis, and execution tasks

  • Participates in and contributes to learning activities around modern software design and development core practices

NATURE AND SCOPE

  • Position reports to Director, Online UX

  • Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 5% to 20% of the time.

Additional Environmental Job Requirements:

Preferred Qualifications:

  • MBA preferred.

  • Deep knowledge of Web and ecommerce technologies, principles, and processes.

  • Previous ecommerce and/or e-Marketing experience at national-level ecommerce site.

  • Experience with ecommerce design preferred.

  • Experience leading UX teams in a fast-paced ecommerce environment.

MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.

  • Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 7 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Knowledge, Skills, Abilities and Competencies:

  • Excellent decision making and problem solving skills.

  • Proven analytical ability with demonstrated financial business planning skills.

  • Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution.

  • Ability to lead cross-functionally with IT, Marketing, and Merchandising functions.

  • Ability to assess, prioritize, and make trade-offs against business, technical, and user constraints.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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