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Home Depot Sr. Manager, Operations Process in Atlanta, Georgia

POSITION PURPOSE

Operations Process Sr. Managers are involved in the management of processes, overseeing multiple projects and process areas within the Home Services Business.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.

  • Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Home Services Business.

  • Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Home Services Business

  • Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.

NATURE AND SCOPE

  • Position reports to the Director Home Services Operations

  • Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues; including selection, termination, performance appraisal and professional development of subordinates.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 5% to 20% of the time.MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 8 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • Professional experience in operations management and process management

  • Six Sigma certified

  • IT systems development knowledge

Knowledge, Skills, Abilities and Competencies:

  • Excellent written and verbal (presentation) communication skills.

  • Ability to manage multiple projects and demands.

  • Strong business, functional and/or store knowledge.

  • Strong quantitative skills such as statistics and data analysis.

  • Leadership and management experience preferred.

  • Strong operations, retail and/or field experience.

  • Ability to form strong technical and field partnerships with internal and external contacts.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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