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Home Depot Sr. Business Analyst in Atlanta, Georgia

POSITION PURPOSE

This Senior Analyst role will support the Services Support team, a team that fields inbound calls from Services Providers and the field who are having issues with technology and/or processes. The Senior Analyst will pull reports and metrics associated with the team, and will help expand the team's coverage by customizing the Salesforce interface. The Senior Analyst will also help build out the Knowledge Base training articles.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project

25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business

25% Establish and report on metrics of assigned projects or categories to gauge business value

NATURE AND SCOPE

Reports to Manager/Sr. Manager

No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • Prior experience in the application of research findings to the retail environment, brand management or category management essential

  • Salesforce Admin experience

  • Experience working with Tableau

  • Product Management experience

  • Extensive knowledge of statistical methods and modeling

  • Prior experience in a consulting and/or project management role within a corporate environment preferred.

  • Certified Project Management Professional (PMP)

Knowledge, Skills, Abilities and Competencies:

  • Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.

  • Analytical; Extensive knowledge of statistical methods and modeling

  • Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables

  • Strong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuade

  • Proven success in increasing management roles handling multiple projects with competing deadlines.

  • Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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