Home Depot SERVICES MANAGER OPERATIONS PROCESS in Atlanta, Georgia
Establish a process to analyze our providers on a regular basis to address performance, capacity, compliance, and other provider management issues. To accomplish this goal, the role must maintain sales/quality/operational metric targets, define the analysis to identify opportunities, create a consolidated view across all provider management channels, and facilitate action by working with the Field and Merchant partners.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements
20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans
15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; prepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise
10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations
NATURE AND SCOPE
This position reports to the Director of Services Operations
This position has 0-5 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
5 years of experience specific to reporting and analytics related work
Experience and knowledge of Home Services, Merchandising, and the provider network
Process management and improvement experience
Knowledge, Skills, Abilities and Competencies:
Strong business, functional and/or knowledge for their area of responsibility
Strong leadership skills
Strong operations, retail and/or field experience
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.