Home Depot Senior Manager, Operations Process- Building Services in Atlanta, Georgia
This Senior Manager position is within our Building Services organization and is focused on overseeing our computerized maintenance management system (CMMS) and contact center, and all of the financial and compliance aspects associated with maintenance activities in our stores. A background in IT/systems and/or finance, and experience managing a third party vendor is preferred. This role must successfully maintain effective partnerships across Building Services account teams, our vendors, Store Operations, Finance, Real Estate, and Accounting.
Major Tasks, Responsibilities and Key Accountabilities
25% Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business.
10% Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
25% Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
20% Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.
10% Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.
10% Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.
Nature and Scope
Position reports to the Director, Building Services
Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass pre-employment test if applicable.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience 6
Physical Job Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Collaboration & Customer Focus: Building partnerships and working collaboratively with others to meet shared objectives (Store Operations, Merchandising, Finance, I.T., Field Operators, HR, 3 rd party service vendors, etc.)
Analytical & Technical skill sets: Ability to navigate complex data sets, usually comprised of labor management and payroll information, and make sound judgments and summarize in a meaningful & insightful manner
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Effective Communication: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
Organizationally Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Decision Quality: Making good and timely decisions that keep the organization moving forward
Persuasion: Using compelling arguments & data to gain the support and commitment of others, specifically field operators, operations and merchandising business partners
Balance Multiple Stakeholders & Priorities: Anticipating and balancing the needs of multiple stakeholders across the company
Strategic Planning & Alignment: Planning and prioritizing work to meet commitments aligned with organizational goals of store operations & workforce management
Business Insight: Applying knowledge of store operations & workforce management business and the marketplace to advance the organizations goals
Knowledge, Skills, Abilities and Competencies
Excellent written and verbal (presentation) communication skills.
Ability to manage multiple projects and demands.
Strong business, functional and/or store knowledge.
Strong quantitative skills such as statistics and data analysis.
Leadership and management experience preferred.
Strong operations, retail and/or field experience.
Ability to form strong technical and field partnerships with internal and external contacts.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.