Home Depot Senior Analyst, Online Business Analytics- HD Home in Atlanta, Georgia
At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!
The Sr. Analyst Online Business Insights designs and implements web analytic tools on Home Depot to measure the customer experience and site performance via key performance indicators. Work with product, merchandising and marketing business units to gather complex business requirements and collaborate with IT and analytics team in implementing those requirements based on the analytics & IT team processes and standards. Sr. Analyst Online Business Insights analyzes business trends and customer behavior data to identify opportunities for website enhancements to provide the best customer experience and increase growth in online sales. Support complex reporting needs like building KPI dashboards for various business, IT and senior leadership teams. Perform complex deep dive analysis to troubleshoot or identify the root cause for site issues or any dip in conversion or other KPI’s.
Major Tasks, Responsibilities, and Key Accountabilities:
20% Provide recommendations for online analytics strategy for application specific analytics enhancements
20 % Gather analytics business requirements from business groups, design solutions for new features that fits into our standardized implementation, and provide support to technology team on implementation questions.
20% Research and analyze business trends & customer behavior data to identify opportunities for website enhancements
20% Take the lead on new programs and initiatives for Online Analytics team and shows ownership of the analytics tools & solution roadmap
10% Build and foster relationships with key internal business leaders and become a trusted resource and provider of key analytics data
10% Perform Adobe ad-hoc analysis based on requests from key partners
Nature & Scope:
Reports to Manager , Business Insight Responsible for helping others and providing on-the-job training or guidance
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
3+ years’ experience in Data Strategy, Instrumentation Integration and Digital Analytics fields
Experience with web and mobile analytics development, analysis and process with a preference for Adobe Analytics Omniture Site Catalyst experience
Experience with Microsoft Excel, PowerPoint, Visio required.
Experience querying and mining large relational and unstructured transactional/clickstream data in SQL Server, Teradata or DB2 systems
Experience conceptualizing, developing and deploying innovative analytical solutions in production environment: architect solutions to streamline and automate reports; develop complex stored procedures, macros or routines in SQL Server or Teradata; aggregate data from disparate/cross-functional data sources; design and develop dashboards using advanced visualization techniques; distribute reports using Tableau
Experience identifying key data insights through traditional analytical tools (Excel, Tableau) or advanced statistical modeling techniques using SAS, R or similar tools
Knowledge, Skills, Abilities and Competencies:
Demonstrated ability to manage bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and maximize business benefit and deliver BI answers to stakeholders accurately meeting SLA commitments
Willingness to roll up your sleeves and do what is necessary
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fastpaced, dynamic environment
Effective presentation skills
Demonstrated ability to work effectively across functions and departments
Demonstrated ability to build and manage high-performance teams
Demonstrably data-driven and open-minded
Strong quantitative analytics skills
Strong communication, written and inter-personal skills, can comfortably navigate amongst various partner groups with potentially conflicting business objectives and timelines
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Understands data warehouse structures and processes We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.