Home Depot Senior Analyst, Customer Programs Strategy in Atlanta, Georgia
The Senior Analyst, Customer Program Strategy will be responsible for helping drive forward-looking strategy and innovation across The Home Depot’s customer programs. Initially, the role will oversee the design and development of a customer program as well as the ongoing enhancement of the program and management of the business.
The Senior Analyst will work closely with the team to develop and execute strategies for acquiring, engaging and retaining members, and delivering business value to The Home Depot.
In addition, the role will work with cross-functional partners including Merchandising, Pricing, Store Operations, HD.com/Digital, Marketing, Finance and others to establish priorities and procedures for executing on the strategic initiatives within established deadlines.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project
25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business
25% Establish and report on metrics of assigned projects or categories to gauge business value
NATURE AND SCOPE
Reports to Manager, Customer Programs Strategy
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Prior experience in a consulting and/or project management role within a corporate environment preferred.
Previous retail / ecommerce experience
Knowledge, Skills, Abilities and Competencies:
Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.
Analytical; Extensive knowledge of statistical methods and modeling
Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables
Strong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuade
Proven success in increasing management roles handling multiple projects with competing deadlines.
Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.