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Home Depot Manager, Program Optimization in Atlanta, Georgia

POSITION PURPOSE

The Manager, Services Program Optimization delivers value to the organization by understanding and analyzing the Services programs to determine opportunities to improve the customer experience both in store and online. The Manager will identify and support process improvement initiatives in regards to the customer experience for Home Services, solves problems by considering courses of action within the framework of business goals and standards and provides and communicates recommendations to upper management. Must be a self starter, work well with a team, interact with multiple levels and functions within the Home Services and Merchandising organizations. This person should be able to effectively communicate to teams and other leaders, review and understand sales/financial data and identify trends in business and the retail industry. This role uses strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem to determine the appropriate solution.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

20%- Plan, coordinate and execute online initiatives for services installation programs and At Home Services, as well as site-wide initiatives including product launches, competitive messaging and promotions

20%-Analyze performance of online content and placements, optimize and make improvements as necessary

20%-Conduct competitive research and benchmarking among other retailers including online and in-store walks. Compare to HD.com and recommend to leadership changes to enhance the overall customer experience.

15%-Drive site improvements to completion by coordinating with project managers, service installation partners, designers and editors including new functionality, taxonomy and rich media tools

15%-Partner with cross-functional teams (marketing, search, affiliate, email, signage) to drive services offers and compelling messages via those media channels. Act as a consultant to other THD teams, advise and recommend online best practices

10%-Partner with online content team to develop new media to enhance the category shopping experience including buying & project guides, product & how-to videos

NATURE AND SCOPE

Position reports to Sr. Manager

No direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 20% to 50% of the time.MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 5 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • Experience in process analysis and improvement

  • Ability to handle and prioritize multiple tasks

  • Effective interpersonal and problem solving skills

  • Data analysis experience

  • Candidate will also need to be able to handle ambiguity and solve problems creatively

Knowledge, Skills, Abilities and Competencies:

  • Strong leadership abilities and experience in managing cross-functional work relationships

  • Detail oriented; ability to manage multiple requests and follow-up on others to ensure things get done

  • Excellent strategic and creative skills

  • Influential; practiced in negotiating with others in ways that result in win-win outcomes

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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