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Home Depot Manager, Credit Services - Reporting & Analytics in Atlanta, Georgia

POSITION PURPOSE

The Manager of Credit Services, Reporting and Analytics, will be responsible for supporting customer payment processes in-store and online through the development of KPI reporting and analytics. This position will play a key role in supporting strategic initiatives, facilitating ongoing improvement of the customer check-out experience, preventing and detecting credit card fraud and managing the company’s overall cost of acceptance (a $900M+ expense). Ongoing collaboration with internal partners, as well as external partners (e.g., Credit Card Networks, Industry Groups) will be required. Key tasks include:

  • 30% work with internal partners to develop and maintain regular payment life cycle KPI reporting and identify process improvement opportunities

  • 30% deep-dive analytics and predictive modeling to identify fraud trends and develop recommendations

  • 20% development of reporting and analytics to support strategic initiatives

  • 20% other duties and responsibilities as assigned by management

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • Identify and evaluate new financial programs, promotions, products and services that support the needs of current or future customers, or that support new strategic initiatives or acquisitions. Manage or oversee their design, development and implementation based on projected profitability.

  • Oversee the development and execution of detailed project design/ implementation plans. Utilize project management and people management skills to ensure timely completion of projects at the highest quality levels.

  • Assess financial and operational/quality results of new programs against predetermined goals. Determine whether programs should be rolled out, make recommendations and, if applicable, develop implementation strategies and budgets.

  • Work with Finance to set departmental and program budgets. Manage expenditures within approved department and program budgets.

NATURE AND SCOPE

  • This position reports to Senior Manager, Credit Services

  • Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.

  • This position has 2 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Travel:

Additional Environmental Job Requirements:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Typically requires overnight less than 10% of the timeMINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 6 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • 4-6 years in Business Analytics or related field

  • Ability to analyze and interpret complex data using SQL, BigQuery, Tableau, SAS, Python and other data modeling/transformation tools

  • Experience using Microsoft Excel, and Microsoft PowerPoint

  • Experience developing and implementing predictive modeling techniques (logistic regression, classification trees, etc.)

  • Superior critical thinking skills and analytic abilities

  • Highly capable of interpreting data/facts to make sound decisions with little guidance

  • Strong project management skills; ability to prioritize and multi-task effectively

  • Detail oriented in daily work with an ability to create high-level executive summaries

  • Ability to work independently and effectively supervise a team

Knowledge, Skills, Abilities and Competencies:

  • A thorough understanding and knowledge of the principles/disciplines of the retail industry.

  • A strong grasp of Project Management skills and requirements. A proven record of developing new financial products and/or services. Able to manage/coordinate multiple, simultaneous projects. Understands Time Management skills and uses those skills to deal with unplanned projects and interruptions. Both demonstrates and teaches those skills to direct reports. Demonstrated strong results in managed projects

  • Ability to leverage data and analysis to craft a well-thought story utilizing Power Point.

  • Able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.

  • Very strong communication skills, both verbal and written. Demonstrated decisiveness and sound decision making skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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