Home Depot Lead User Experience Architect - Online in Atlanta, Georgia
At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers.
The Lead Information Architect (IA) at The Home Depot understands complex systems of information, is versed in the science of order and will bring a strong process-oriented design sense. The Lead IA will be responsible for understanding and moving strategic UX activities across end-end experiences within our HD Home Community and operates autonomously in or across teams. The Lead IA would do this through research, competitive analysis, design sprints, lean UX, rapid prototyping, and partner with research for formal in person testing and interviews with customers.
In addition, the Lead IA has mentoring and coaching responsibilities but not people management activities. A large part of influence lies in your day-to-day actions, your tenacity and your approach.
An ideal candidate will have a portfolio of artifacts showing their understanding of the UX process -- IA skills are top-notch, has a passion for making the complex crystal clear and explicit. The Lead IA will need to be highly collaborative; lean on the team and peers for constructive feedback and can share their feedback as well. The candidate will also bring Design Thinking mentality and passion for doing the right thing for the user to solve their problems and ease their friction points.
Major Tasks, Responsibilities, and Key Accountabilities:
50% Design of information architecture: creating site maps, annotated wireframes, component patterns, user process flows, interactive prototypes, define the categorization, organization and navigational conventions used throughout the experience and partner with content strategy for the science behind the storytelling.
20% Conducting competitive analysis, usability testing -- analyzing user feedback and gaining insights to enhance the user experience
15% Consulting with stakeholders to understand their business needs, goals and explaining research results, leading group design exercises
15% Influence and build of IA discipline and practice within HD Home and across Communities
Demonstrated experience in designing usable, web and mobile based interfaces acquired while positioned as a UX Architect/Analyst, Usability Engineer, Human Factors Practitioner, Interaction Designer, or Information Architect
Exposure to both theory and practice of Human-Computer Interaction, Human Factors, Usability Engineering, Information Architecture, Interaction Design, or related discipline
Previous project leadership experience within e-commerce
Demonstrated user experience design skills with expert knowledge of current design programs
Understanding of browser display differences on different platforms
Demonstrated experience in designing creative and web pages for e-commerce websites
Knowledge of usertesting.com tool
Knowledge, Skills, Abilities and Competencies:
Mastery of all the latest design tools, and versions of applicable software programs: Mac OSX, Sketch (or similar, Axure and Invision)
Ability to concept, present and execute. Act as an exemplary representative of the online experience team in its dealings with internal clients and external vendors with the ability to interact comfortably with executives at highest levels of the Company.
Provide strong client management skills with flawless follow-up.
Provide creative solutions consistent with industry trends, demonstrating ability to problem-solve, organize and project manage.
Ability to translate complex information into easy-to-understand designs and visual elements.
Proven ability working in fast paced environment with shifting priorities while managing tactical deliverables and meeting deadlines.
Ability to maintain strong rapport with teammates, and stakeholders from multiple business groups.
Nature & Scope:
Position reports to the Senior UX Manager
No direct reports.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years (5-7 preferred)
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Standing desk or sitting desk
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.