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Home Depot HR Support Systems Senior Analyst in Atlanta, Georgia

POSITION PURPOSE

The Support Systems Sr Analyst works collaboratively across HR to maintain HR systems support including organization structure management, mass data change requests (staging and intake) payroll processing and audit, security management and issue resolution. Provides excellent customer service via Application Support for one or more applications, including Workday Modules for HCM, Payroll, Absence, Talent & Compensation. Maintains the integrity of the data in the HR system and utilizes audit reports to detect data discrepancies for resolution. Triage issues reported, perform advanced troubleshooting at the application level; identify area (process, environment, or configuration); documents the functional requirements and submits change request. Issues must be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Coaches and supports Analysts as needed to accomplish business goals. Must be willing to invest the time to gain in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • Provides Application Support for one or more applications

  • Understands business goals and application requirements

  • Maintains a good working knowledge of the applications(s) supported including: purpose, capabilities, limitations and use within the business

  • Troubleshoots and provides root-cause analysis and proposes solutions for issues or routes to appropriate escalation group

  • Creates communication vehicles for all stakeholders with respect to application issues including issue identification, contingency (or appropriate work-around), expected resolution timeframe, and resolution completion

  • Manages resolution of issues, root cause analysis and ensures recurring issues are resolved permanently

  • Ensures issue resolution meets the needs of the HR business area

  • Develops functional requirements to address system issues; Partners with IT to ensure understanding and translation into technical requirements

  • Partners with IT and the business area to ensure proper prioritization of key work activities.

  • Ensures reported incidents are tracked and documented (including scope, resource requirements, and impact)

  • Provides project management for break/fix to ensure changes are delivered on-time and on-quality

  • Supports application Disaster Recovery planning and testing

  • Interacts with all levels of the IT and business communities, including Senior Management levels

  • Creates communication vehicles for all stakeholders with respect to application issues

  • Coordinates planned application downtimes with all stakeholders

  • Ensures adherence to all relevant payroll, employment, and income tax laws, regulations, and operating guidelines

  • Works at both strategic and tactical levels

  • Creates logical and innovative solutions to complex problems

NATURE AND SCOPE

Reports to Manager, Production Support

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 5 years

Physical Requirements:

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Additional Qualifications:

Preferred Qualifications:

  • 3-5 years HRIS experience required

  • Working knowledge of Workday preferred

Knowledge, Skills, Abilities and Competencies:

  • Strong problem solving and follow-through skills

  • Strong functional and technical skills

  • Customer focused with strong communications and interpersonal skills, the ability to comfortably work will all levels of users and management.

  • Excellent oral and written communication skills

  • Working knowledge of Microsoft Office applications (Outlook, Word, Excel) required.

  • Organized: ability to work multiple priorities

  • Collaborative: ability to work independently, lead teams and interact with various level of management across the company

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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