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Home Depot HR Support Systems Analyst in Atlanta, Georgia

POSITION PURPOSE

The Support Systems Analyst provides excellent customer service to support and maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Ensures all requests are processed in a timely manner and are tracked in the case management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • Ensures security and maintenance requests are processed in a timely manner

  • Maintains a good working knowledge of the applications(s) supported including: purpose, capabilities, limitations and use within the business

  • Develops functional requirements to meet business objectives

  • Develops user acceptance tests to ensure successful validation of system functionality

  • Partners with IT to ensure understanding and translation into technical requirements

  • Ensures reported incidents are tracked and documented (including scope, resource requirements, and impact)

NATURE AND SCOPE

Reports to Manger, Service Design

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Additional Qualifications:

Preferred Qualifications:

  • 1-3 years HRIS experience required

  • Working knowledge of Workday preferred

Knowledge, Skills, Abilities and Competencies:

  • Strong functional and technical skills

  • Customer focused with strong communications and interpersonal skills, the ability to comfortably work will all levels of users and management.

  • Good oral and written communication skills

  • Working knowledge of Microsoft Office applications (Outlook, Word, Excel) required.

  • Organized - ability to work multiple priorities

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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