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Home Depot HR Services Process Analyst in Atlanta, Georgia

POSITION PURPOSE

The HRSC Process Analyst will be responsible for process development, documentation and workflow for the HR Service Center. The Process Analyst will support HRSC initiatives and work closely with business partners to drive completion of key project deliverables. Understanding of the HR Shared Services business model including both field and contact center process and how they interact.

Common responsibilities include defining and mapping HR Processes, develop functional requirements to meet business objectives to include tech/telephony/call handling/escalation protocol and make recommendation on time-line for comprehensive mapping. Develop ST/MT/LT plan of action to address process deficiencies and gaps - ensure 'quick wins' match operational priorities.

This position shares responsibility with the Process Leadership team for the successful delivery of HRSC projects as well as overall process design.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 40%- Utilize strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem. Identify process, project risk and mitigate accordingly. Facilitate process workflow modeling.

  • 30%- Prepare and deliver insights and recommendations based on analysis, extract reports and provide high level review of data. Synthesize findings from analysis and make written/verbal recommendations to Sr. Leadership. Ability to draw conclusions from internal/external data.

  • 20%- Facilitate workout problem solving sessions with multiple groups of people, to include HR business liaison's to validate business case study for new requests to support system/process requests for use in the prioritization process

  • 10%- Ensures that all systems and process impacts are identified and transitioned to Change Management (CM), Training and knowledge base (KB) teams in a timely manner

NATURE AND SCOPE

  • Reports to Sr Manager, HR Services.

  • This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.

  • Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • Data Analysis skills using Excel, Powerpoint, and Access preferred

  • Consulting in related project management experience preferred

  • Ability to adapt quickly

  • Problem Solving

  • Strong quantitative skills such as statistics and data analysis

Knowledge, Skills, Abilities and Competencies:

  • Leverages Partnerships

  • Teamwork

  • Adaptability

  • Problem Solving

  • Strong quantitative skills such as statistics and data analysis

  • Self Development

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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