Home Depot Director, Performance Management Services in Atlanta, Georgia
The Overall responsibility of this position is to manage provider management activities that support the Field, Merchants, and service providers. In addition, this Director is to offer assistance to the Home Services leadership team and provide input on the deployment of strategic projects in Home Services. This individual is responsible for providing specific operational expertise to all levels of Home Depot Associates.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Measure impact of changes and new projects.
Evaluates needs of multiple project requests and impact on Home Services operations, aggregates data from team and ensures needs of projects are met.
Provides expertise and strategic thinking and process design to drive successful improvements in Home Services, working toward quickly implementation and ROI.
NATURE AND SCOPE
Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area.
Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 20% to 50% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 8 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions there may be a need to move or lift light articles.
Supports strategic projects and business improvement initiatives across Home Services
Drives the home services business by supporting our Field and Merchant teams in provider management activities
Leads the performance management process for the service provider network
Owns the provider management tools, analytics, insights that drive business award activities and decisions
Leads provider engagement and collaboration communication, processes, tools, and events
Knowledge, Skills, Abilities and Competencies:
Financial understanding and business knowledge
Strong understanding of Operations and area of expertise
Able to easily influence others
Strong analytical and problem solving skills
Excellent skills in communication We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.