Home Depot CRM Engineering Manager in Atlanta, Georgia
The Manager CRM Technologies will be responsible for growing customer value through defining, leading and executing technology and data infrastructure solutions that supports the CRM activation activities. This includes showing thought leadership in utilizing our existing CRM technologies and providing solutions to bring in new technologies as needed. This position will also lead the coordination and collaboration of CRM activities with internal groups like homedepot.com and IT, manage multiple data sources and systems, and manage all external agency technology relationships including exceeding service level agreements.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
15% - Performs a variety of tasks related to outbound direct marketing campaigns and process improvements within the CRM operation to execute a sophisticated contact management plan
15% - Leads definition and standardization of the selection criteria, segments, measurement methods, and data sources to build the campaign, creation and delivers the post analysis
15% - Acts as liaison with CRM and IT teams to ensure data strategy and integration is managed according to campaign management vision
15% - Provides technical guidance and alignment to other internal groups on CRM technologies
10% - Establishes the process for developing technical application standards, platforms and frameworks; ensures that the technical standards are communicated and used effectively throughout The Home Depot Marketing organization
10% - Manages the portfolio of applications to ensure that the foundation is sound and well integrated; Leads external agencies and technical providers to ensure they are integrated and efficient
10% - Ensures that all integration points between databases and application systems are mapped, documented and optimized; develops and manages the integration of new technologies into existing application systems
10% - Remains knowledgeable of and is capable of implementing best practices for CRM technologies to prove Home Depot as a competitive stance
NATURE AND SCOPE
This position reports to the Senior Manager, CRM.
This position has up to 4 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Understanding of CRM planning, execution and account management skills
Well proven project management skills
Experience developing, leading, and managing internal resources to meet requirements of internal and external partners
Deep knowledge of statistical analysis
Deep competency in Big Query, SQL, Python,Tableau, and campaign software
Thorough knowledge of data processing management
Ability to translate business requirements into technical solutions
Ability to communicate technical issues to non-technical members of the business and management
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Excellent written and verbal communication skills
Thorough knowledge of campaign management tools with deep experience with multiple major enterprise toolsets and implementations, including supporting tools such as ETL/data movement tools, integration and orchestration tools, and Cloud/SaaS toolsets
Experience leveraging a cloud environment for campaign execution including modern cloud data sources, vendor integrations, and distributed processing
Direct marketing, campaign selection, and delivery experience
Distinguished client-facing written and verbal communication skills, consulting or agency experience a plus
Ability to learn quickly and work in a collaborative team environment
Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Mathematics or related field
Knowledge, Skills, Abilities and Competencies:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.