The Home Depot Veterans Jobs

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Home Depot Analyst, Credit Operations in Atlanta, Georgia

POSITION PURPOSE -

Responsible for supporting the development and execution of credit programs to generate incremental sales and new accounts for Home Depot companies. May be responsible for support of programs to improve operational efficiencies and improve the customer experience. May assist with portions of multiple, cross-functional projects and may manage smaller, single-function projects. May manage the resolution process for complaints/issues with multiple dependencies or of an escalated nature.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

  • Consumer customer/associate issue resolution (Care, Warehouse, Citi Call Center)

  • Deep dive system/process failures, identify resolution, implement process improvements

  • Work executive-level escalations

  • Support SOW projects, as needed

  • Work with Citi to compile reporting for Consumer products

NATURE AND SCOPE -

Typically reports to Senior Manager Credit Services or Manager Credit Services No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

ENVIRONMENTAL JOB REQUIREMENTS -

Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.EDUCATION REQUIRED -

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 3

PREFERRED QUALIFICATIONS -

  • Credit services, banking experience preferred

  • Excellent written and verbal communications skills

  • Ability to gather information from a variety of sources and make decisions based on thorough analysis and review; ability to solve complex problems. Strong influencing and negotiating skills; critical thinking skills

  • Strong attention to detail

  • Broad knowledge of THD policy, procedures, and structure; knowledge of store systems

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

  • Commercial credit analysis and underwriting experience.

  • Knowledge of the principles and philosophies of commercial credit analysis and underwriting, as well as strong financial analysis skills.

  • Written/verbal communication skills, as well as organizational skills, attention to detail, follow up and creativity. Quantitative/analytical skills.

  • PC skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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